Directions

The Waltti card is scanned by the fare machine or remote reader whenever you get on a bus. The card must also be scanned on journeys where you have a transfer window. When you hear a beep, the ticket has been read and the card can be removed from the machine. The fare machine will display the following:

  •  the zones involved, the fare and the remaining balance where a value ticket has been used.
  •  for a season ticket, the last day it is valid
  •  transfers

If you want the information to remain on the display longer, keep the card in the machine longer.

Check out the instructions of a reader (in finnish),pdf.

Paying another person’s fare using money on a Waltti card

Using a multi-user value card

  • With value loaded on a card you can pay the fare for one or more people in the same or lower age class.
  • Any free transfers are recorded on the next bus with one scan.

Using a personal value card

  • With value loaded on a card you can pay the fare for one or more people in the same or lower age class when the cardholder is travelling with them.
  • Any free transfers are recorded on the next bus with one scan.

The fare charged is based on the customer type of the cardholder. For example, if an adult uses their own card to pay the fare for a young person/child/senior, the card is charged with the price of an adult value ticket.

Using a personal Waltti card with a valid season ticket and positive value balance

  • You pay your own journey with the valid season ticket.
  • The journey of another person in the same or lower age group is paid using the value balance on the card according to the zones being travelled.
  • Please tell the driver that you’re paying another person’s fare with money loaded on your card or by using the reader yourself:
    • Asking the driver
      •  The driver enters the relevant zones into the machine.
      • when you get the ok, scan the card in the fare machine. This way a charge will be made from the balance of your card corresponding to the zones you’re travelling
    • Using the reader
      • choose ”maksa poikkeusmatka” [pay for an exceptional journey]
      •  chose the zones being travelled in
      •  scan the card.
  • The card is always charged the price of a value ticket for the age group of the holder of the personal card.
  • If changing buses, scan the card once in the fare machine. This will record both the use of a valid season ticket and the transfer ticket for the journey paid for with the value balance of the card.

Using senior value card

  • you can also pay another person’s fare but the card will always be charged the value of an adult ticket because the benefits associated with the card are always personal.
  • When paying another person’s fare using a senior Waltti card, you have to scan your own journey first and the scan the other passenger’s journey separately.
    o if both journeys are scanned at the same time, both the fare charged for both journeys will be the cost of an adult ticket.
  • Any free transfers will all be recorded in the next bus with one scan.

With a student’s value card

  • You can pay another person’s fare with your value balance.
  • When paying another person’s fare using a student’s Waltti card, you have to scan your own journey first and the scan the other passenger’s journey separately.
  • Any free transfers will all be recorded in the next bus with one scan.

With a school pupil’s Waltti card

  •  A school pupil’s Waltti card is personal
  • The card entitles the holder to two journeys with transfers daily between 6 am and 6 pm.
  • You can pay the fare for another person in the customer group using the pupil’s card is there is enough money on the card.
  • Any free transfers and valid season ticket are all recorded with one scan on the next bus.

Pay for several person using the same Waltti card

  • The head of the group gets on the bus.
  • They tell the driver the number of people belonging to the same age group and the zones being travelled in or the destination.
    • A Waltti card can only be used to pay the fares for people in the same or lower age group.
    • A card for children cannot be used to pay the fare for an adult. An adult has to have their own card to pay for their journey.
  • The driver enters the zones and size of the group into the fare machine.
  • While this is being done, the rest of the group may get on the bus to minimize the time it has to be stopped.
  • When the driver gives the ok, the card can be placed in the reader.
  • The reader will charge the entire fare for the whole group.

Notes on season ticket

  • If a season ticket is still valid, the system will use it up. You can load a new season ticket on your Waltti card for use when your current season ticket expires. The system will begin to use it when the previous season ticket has expired.
  • The fare machine always displays the last day of one season ticket. It does not add together two season tickets loaded on the same card.
  • The validity of a new season ticket begins the first time it is scanned. In other words, if the old season ticket has expired, the new one is not loaded until the next time the card is scanned in the fare machine. In other words, there may be days between season tickets that go “uncounted”.

Travelling using money on a Waltti card in another Waltti city

You can travel in another Waltti city using money on your Waltti card more economically than if you pay in cash.

  • Tell the driver you are using money on your card
  • Say where you are going.
  • The driver will enter the zones entitling you to travel in the in the city.
  • When they have done this, you can scan the card in the fare machine.
  • OR If the vehicle has a separate card reader at the front door, the money on the visitor’s Waltti card can be scanned using the ”maksa poikkeusmatka” [pay for an exceptional journey] function.

Travelling using a Waltti card in market-based transport and the express surcharge

It is possible to travel with a Waltti card on certain market-based express buses. The bus company might charge an express surcharge in addition to scanning the Waltti card. Please consult the relevant company to find out what its practice is. Waltti can be used in the market-based service of the following companies:

Pekolan Liikenne Oy

  • Hämeenlinna-Riihimäki
  • Hämeenlinna-Renko
  • Hämeenlinna-Lammi

Waltti is a national travel card that functions as a season ticket and or value ticket. A value ticket can be used to pay individual trips and a season ticket allows unlimited travel for as long as the season ticket is valid.

Both ticket products can be loaded onto the card and the balance on the card or the season ticket can be used depending on the passenger’s needs.

In Waltti the price of a ticket is based on the number of zones travelled in and the customer type.

The value load on a Waltti card can be used in all of the Waltti cities in Finland. The season ticket for Hämeenlinna can be loaded only on the Waltti travel account for the Hämeenlinna region. For more information, please look here.

A Waltti card can be either a multi-user or personal card

A personal card may only be used by the person in whose name the card has been purchased. A personal card may be cancelled if it is lost and unused trips can be transferred to a new card.

A multi-user card can be used by anyone in the same or lower age group. A multiuser card may only have money loaded on it. Use of the card corresponds to having and using cash.

Customer groups supported by the Waltti card

  • Child 7-16 years old.
  • Adult
  • Senior (70 or older) (senior ticket)
  • Kela student
  • Student (student discount)

How to get a Waltti card

You can get a Waltti card

A card costs 5 €.

Student and senior cards cannot be bought from the online store.

Ordering a Waltti card from the online service always requires a new login. Multiuser cards always have to be bought in Hämeenlinna City Service Point in Kastelli Service Point or from the limited number of R-kiosks that carry them.

  • Students buying a student ticket have to go to Kastelli if they are buying their first card or changing their status on the card to “student”.
  • Students buying a Kela school journey card have to go to Hämeenlinna City Service Point in Kastelli Service Point if they are buying their first card or changing their status on the card to “student”. In order to obtain a Kela-subsidized pass a student has to apply to Kela for the subsidy. The student’s pass can be loaded onto the Waltti card when a decision approving the subsidy has been received from Kela.
  • Seniors buying their first card or changing their status on the card to go to Hämeenlinna City Service Point in Kastelli Service Point or one of the limited number of R-kiosks that carry the cards

Loading more money on Waltti

More value can be added to Waltti

Activation of an online purchase occurs automatically in a bus when the card is scanned in the fare machine.

Service points charge a fee for loading tickets.

At specially designated sales points the card may only be loaded with the same kind of pass it previously had.

What to put on the card – a pass, a value ticket or both?

Pass on a card

A pass is the most economical way to travel is you use public transport regularly. A pass can be loaded on a personal Waltti card and allows unlimited travel in the chosen zones for as long as the pass is valid. A pass will not work in other Waltti cities.

Customer groups who may get passes

  • child
  • student
  • adult
  • senior (ticket products based on adult passes)

A pass may be loaded on a Waltti card only for zones A, B and C of the Hämeenlinna regional public transport. Passes may be 30, 90 or 180 days in duration. Please note that if you regularly travel in zones D to I you can get as 30-day pass on the Hämeenlinna Waltti mobile app.

The validity of a pass may be changed only at Kastelli, at the limited number of customer service points in R-kiosks or at the Waltti online store itself.

A pass on a Waltti card cannot be used to pay another person’s fare. A pass is always personal.

Loading value on the Waltti card

The value loaded on a Waltti card can be used to pay individual journeys. Pay with the card is more economical that paying with mobile pay or buying a single ticket from the bus driver. You can load value from 0.65 to 50 euros onto the card and the sum never expires. It remains on the card until it is used for travelling. The balance on a personal card may be transferred to a new card if the card is lost or replaced.

With a value ticket, you can change buses in the specified transfer windows just as you can with a single ticket.

With a personal and multiuser Waltti card you can pay the fare of a fellow passenger in the same or a lower age group.

Customer groups who may pay with value.

  • children
  • students
  • adults
  • seniors.

Seniors who are 70 or older using their Waltti card pay the cost of a children’s ticket weekdays between 9 am and 2 pm. More information on senior tickets.
Pass and value on the same card

You can load both the pass you want and value on the same Waltti card. The pass product is always registered first on the fare machine.

At the Waltti online store you can load money as well as q season ticket.
You can register with the Waltti online store by providing your email address and creating a password. Payment takes place through your online bank using Paytrail. Following the purchase you will receive a receipt in your email.

Money can be loaded onto the travel card at the Waltti store even without registering by entering the card number and choosing your transport area.

When you register an account of your own at the Waltti store, you will have access to a wider range of services. You can link a number of cards to the account, which makes the cards instantly available and directly loadable. In addition, with an account you can see previous purchases.

Ordering a new card online

  • A card costs 5 €
  • Before you pay, check to make sure you have ordered the right ticket product for the right zone, see the zone map.
  • Pay for your purchase using a debit or credit card
  • The card you have ordered will come in the most in 7 to 14 days.

Checking balances and customer information online

  • Money can be loaded on a card at the Waltti online store even if there is a balance or season ticket left. The new season ticket period begins the first time use it on a bus after the current pass expires.
    • Note. You cannot load a new season ticket or value on the card if an unused/unactivated online order is pending.
    • You can activate the ticket product you have loaded online in the reader on the bus or at a service point.
  • The maximum balance on a card is 500 euros.
  • The applicable zones and validity for a season ticket can be changed at the Waltti online store when you load a new ticket.
    • Note! If you want to change the zones for a value ticket, you have to go to a Hämeenlinna City Service Point (Kastelli service Point or the Waltti service point at an R-kiosk. The R-kiosks serving as sales points cannot change the zones chosen).
  • At present, to change your age group or address, you always have to go to a customer service point.
  • Money can be added to a multiuser value ticket can at the online store if it has been linked to a personal user account in the service.

Do not close the app at the “x” when the payment has been made. Wait until the program returns automatically to the Waltti page. If you have closed the page by clicking the “x” before the system automatically returns you to the Waltti page, Paytrail will hold transfer of the payment for three (3) days due to possible errors in the payment process.

Important: Please ensure that you card number is correct. The user is always responsible for choosing the correct travel card, as purchases mad for an incorrect card cannot be cancelled or transferred to another travel card.

Hint! Take a picture of your card number with your phone and enlarge the picture to make the number easier to see.

  • Come to the stop in good time. The times posted at the stops are approximate.
  • Use a reflector when it’s dark. If you don’t feel like swinging a reflector around, turn your phone on and wave the screen in the direction of the bus.
  • Give the driver a clear signal until they notice you and put the directional signal on as a sign they will stop. It’s better to stop the wrong bus than to miss the bus.
  • Have your travel card or other mean of payment ready before the bus arrives.
  • Buy a mobile ticket several minutes before the bus comes so that you’ll have time to get the ticket on your phone before the bus arrives.
  • If you’re paying cash, try to have exact change.
  • Keep your ticket for the duration of your trip.
  • Wearing roller skates on a bus is a safety risk. Take them off before you get on the bus.
  • A suitcase should be in your lap or on the floor unless you have bought it its own ticket.
  • Keep an eye on your child. Do not leave them alone.
  • Please eat any provisions either before or after your trip. Eating on the bus is not recommended.
  • Signal in good time that you want to get off. If you are not sure which stop you should get off at, don’t hesitate to ask the driver for advice. This way the two of you will certainly figure out what stop is nearest to where you’re going.
  • Press the button for prams, strollers, walkers and wheelchairs. In this way the driver will get a signal to gauge where exactly to stop so it will be easy to get off the bus.
  • Please don’t smoke at the stop, where it might disturb other. Smoking is prohibited in the bus as well.
  • Please show consideration for your fellow passengers at the stoops and on the bus.
  • Be sure to report and signs of vandalism to the driver.
  • These reminders are the best guarantee that everyone’s journey will be as fast and smooth as possible.

Have a good journey!